Refund Policy
We are delighted to see our products contributing to your success. However, if you find the need for a refund, please read the following section carefully.
1. Refund Eligibility:
- As we provide non-tangible, irrevocable goods, refunds for digital products are not issued once the order is confirmed and the product is delivered.
- Please note that our offerings are digital products, not services, and there is no way to revoke access to files already received.
2. Consumer Rights Act:
- The Consumer Rights Act grants you the right to claim against the seller if your digital download is faulty.
- We can issue a refund if there is a technical problem that we cannot help you resolve or if there was a misrepresentation in the product description.
- The refund period for such cases is 60 days from the moment of purchase.
3. Technical Problems:
- Non-delivery of the product: If you experience issues with email delivery, please contact us for assistance.
- Major defects: Report unexpected errors directly to our technical support.
- Product not-as-described: Notify our technical support within 14 days from the date of purchase with clear evidence of the discrepancy.
4. Incompatibility:
- Third-party software compatibility is specified on the preview page of each product. We do not accept refund requests based on incompatibility with third-party software not specified in our product descriptions.
5. Customer Responsibility:
- Customers are responsible for understanding and accepting this policy before making a purchase.
- No obligation to provide a refund or credit in situations where customers change their mind, make a mistaken purchase, or lack the expertise to use the item.
6. Policy Accessibility:
- This Refund Policy is openly accessible on our website. By making a purchase on our website, you, as a customer, are considered to be aware of and in agreement with our Refund Policy statements.
For any concerns or assistance related to refunds, please contact us at [email protected].
We reserve the right to update or modify this Refund Policy at any time without prior notice. Please review the policy periodically for any changes.
Thank you for choosing our products. We appreciate your understanding and cooperation.